Effective Date: 31/12/2024

At m-hairhouse.com, customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. If for any reason you are not satisfied with your purchase, we have outlined our return policy below to assist you.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within 7 days of receiving the product.
  • The product must include all original accessories, manuals, and labels.

2. Non-Returnable Items

Certain products are not eligible for return, including but not limited to:

  • Customized or personalized items (e.g., hair patches made to specific measurements or colors).
  • Products marked as “Final Sale” or “Non-Returnable.”
  • Items damaged due to improper handling or use by the customer.

3. How to Initiate a Return

To start the return process:

  1. Contact Us: Email our support team at customer@m-hairhouse.com or call us at +92 316 446 3464 with your order number and reason for return.
  2. Approval: Our team will review your request and provide instructions for shipping the product back to us.
  3. Packaging: Ensure the product is securely packaged to avoid damage during transit.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • For defective or incorrect items, we will provide a prepaid shipping label.

5. Refunds

  • Refunds will be processed after the returned product has been inspected and approved.
  • Refunds are issued to the original payment method used for the purchase.
  • Please allow 07 business days for the refund to reflect in your account.

6. Exchanges

  • If you wish to exchange your product for a different size, color, or model, please follow the return process outlined above.
  • Once we receive and approve the returned product, we will process the exchange.

7. Damaged or Defective Products

If your product arrives damaged or defective:

  1. Notify us within 03 days of receiving the item.
  2. Provide photos of the damaged or defective product for verification.
  3. We will arrange for a replacement or refund at no additional cost to you.

8. Cancellations

  • Orders can be canceled within 12:00-20:00 hours of placement, provided the product has not already been shipped.
  • Once shipped, cancellation is no longer possible, and the standard return process will apply.

9. Contact Us

For questions or assistance regarding returns, refunds, or exchanges, please reach out to us:

Thank you for shopping with m-hairhouse.com. We are committed to providing high-quality products and excellent service. If you have any concerns, please don’t hesitate to contact us.