Last Updated: 30/12/2024

Welcome to m-hairhouse.com (referred to as “Company,” “we,” “our,” or “us”). By accessing or using our website, purchasing our products, or availing of our services, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully before engaging with our site or services. If you do not agree with these Terms, please refrain from using our website.

1. General Provisions

1.1. Scope of Application
These Terms govern your access to and use of m-hairhouse.com, including any content, functionality, and services offered on or through the website, as well as the purchase of products.

1.2. Eligibility
By using our website, you confirm that you are at least 18 years of age or have reached the age of majority in your jurisdiction. If you are accessing our website on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

1.3. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the website. It is your responsibility to review these Terms periodically.

2. Products and Services

2.1. Product Offerings
m-hairhouse.com specializes in selling hair patches and related products. Product descriptions, including dimensions, materials, and usage instructions, are provided on our website. We strive to ensure all information is accurate but do not guarantee the completeness or reliability of any product details.

2.2. Custom Orders
We may offer custom-made hair patches tailored to specific customer needs. For such orders, detailed requirements must be submitted during the purchase process. Custom orders are non-refundable once production begins.

2.3. Service Areas
Our services are available in Lahore and other specified areas listed on our website. Additional charges may apply for services outside these areas.

2.4. Pricing
All prices listed on our website are in PKR unless stated otherwise. We reserve the right to modify prices at any time without prior notice. Prices do not include applicable taxes or shipping fees, which will be calculated during checkout.

2.5. Promotions and Discounts
Any promotional offers or discounts are subject to specific terms and conditions outlined during the promotion period. We reserve the right to cancel promotions without notice.

3. Orders and Payments

3.1. Order Acceptance
Your order constitutes an offer to purchase our products or services. All orders are subject to acceptance by us, and we may refuse any order at our sole discretion.

3.2. Payment Terms
We accept payment through various methods, including credit/debit cards, bank transfers, and digital wallets, as specified on our website. Payment must be made in full at the time of purchase.

3.3. Order Confirmation
Once payment is successfully processed, you will receive an email confirmation with the order details. This confirmation does not signify acceptance of your order; it merely acknowledges receipt of the order.

3.4. Cancellations
Orders may be canceled within 24 hours of placement, provided production or shipping has not commenced. Custom orders cannot be canceled once production begins.

4. Shipping and Delivery

4.1. Shipping Policy
We offer delivery services within Lahore and other specified regions. Delivery times vary based on location and product availability. Estimated delivery timelines will be provided during checkout.

4.2. Shipping Charges
Shipping fees are calculated based on the delivery address and order weight. Any additional fees, such as import duties or local taxes, are the buyer’s responsibility.

4.3. Delivery Acceptance
Upon receipt of your order, you are responsible for inspecting the package for damage or discrepancies. Any issues must be reported within 48 hours of delivery.

4.4. Delayed or Failed Deliveries
We are not liable for delays caused by unforeseen circumstances, including but not limited to natural disasters, strikes, or courier service disruptions.

5. Returns and Refunds

5.1. Eligibility for Returns
We accept returns for non-custom products within 7 days of delivery, provided the item is unused, undamaged, and in its original packaging.

5.2. Non-Returnable Items
Custom hair patches and products marked as “final sale” are not eligible for returns or refunds unless defective.

5.3. Return Process
To initiate a return, contact our customer support team at customer@m-hairhouse.com. You are responsible for return shipping costs unless the return is due to our error.

5.4. Refunds
Refunds will be processed within 7-10 business days upon receipt and inspection of the returned item. Refunds are issued to the original payment method.

6. Intellectual Property

6.1. Ownership
All content on m-hairhouse.com, including text, images, logos, and trademarks, is the intellectual property of the Company and protected under applicable laws. Unauthorized use is strictly prohibited.

6.2. Limited License
You are granted a limited, non-exclusive, and revocable license to access and use the website for personal, non-commercial purposes.

7. Privacy and Data Protection

7.1. Privacy Policy
Our use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.2. Customer Responsibilities
You agree to provide accurate and complete information during the registration and purchase process. Failure to do so may result in order cancellation.

8. Limitation of Liability

8.1. Disclaimer
The website and all products and services are provided “as is” without any warranties, express or implied. We do not guarantee the accuracy or reliability of any content on our site.

8.2. Exclusion of Liability
To the fullest extent permitted by law, m-hairhouse.com shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or products.

9. Governing Law and Dispute Resolution

9.1. Governing Law
These Terms are governed by and construed in accordance with the laws of Pakistan.

9.2. Dispute Resolution
Any disputes arising under these Terms will be resolved through arbitration in Lahore, Pakistan, in accordance with local arbitration rules.

10. Contact Information

For any questions or concerns about these Terms, please contact us at:

  • Email: customer@m-hairhouse.com
  • Phone: +92 316 446 3464
  • Address: Shop#6 Ground Floor Big City Plaza Gulberg 3, Lahore, 54000